Shipping & Returns
You may return defective products within 30 days for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that we cannot accept returns on any custom printed products for any reason other than production flaws. Please make sure you double check your order form before placing your order as it will be printed with the exact color choices, race number, spelling and logos that you specified. Once your order is printed no changes can be made.
If you are returning a product for a refund you should expect to receive your refund within 10 days of shipping the product back to us. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).
If there is an issue with your order and you need to return an item, simply email us directly at firstname.lastname@example.org or call (951) 695-9998 and speak to one of our customer service representatives.
Typical transit times are shown on the map below. After your order is placed there is generally a 3-7 day production period before your order ships. Most orders are shipped via USPS priority mail and UPS.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Over sized shipments like complete plastic kits do not qualify for free shipping promotions.